Thursday, August 2, 2012

Make Team Conflict Work For Strategy

Being smart isn’t all it’s cracked up to be. Having team leaders with intelligence is great, but for organizations to really get somewhere together it takes teamwork. In his book “The Advantage,” Patrick Lencioni addresses organizational health issues. He stresses the importance of healthy organizational environments as the trumping influencer of success over all other “smarter” competencies in areas such as marketing, finance, technology and even strategy.

In our view, meaningful strategic achievement does not happen in silos. The fulfillment of long-term objectives requires departments to act in unison at some point. It doesn’t matter if the goals are tracked with MyStrategicPlan or an MS Excel file (although we believe the former is more effective). What matters beyond all else is that leadership is ready to focus on the whole organization as their number one priority, and recognize when departmental protectionism is harming rather than helping achieve important organizational outcomes.

- Cammy Elquist LoRé (@cammyelquist) writes the newsletter and is a functional leader of Customer Loyalty Engagement programs for M3 Planning.

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